Due to the recent global outbreak of coronavirus, many shipping carriers are experiencing delays in areas affected by the virus due to government protocol. Affected countries have also experienced delays through customs. We are offering a money back guarantee that all orders will eventually be received. Please understand that this is outside of our control and we will soon be able to offer our priority shipping again. All products are in stock and all orders are fulfilled within three days. Please contact us at email@example.com or our Contact Us page on our website for help locating your package.
How long will it take for my order to arrive?
Standard Shipping: For orders to the US, our current shipping estimate is 12-20 business days after the order has been shipped. For orders to the UK, our shipping estimate is 10-15 business days after the order has been shipped. For orders to Canada, Australia, and most European countries, our shipping estimate is 10-15 business days after the order has been shipped. For other international orders, shipping estimates range from two to three weeks depending on the country of delivery. Please understand that these estimates are changing as a result of the COVID-19 impact. Orders may arrive before or after these estimates. Insured/Tracked Shipping is offered at checkout for guaranteed tracking updates on your order. Priority Shipping is available for certain regions. ROVUX is not responsible for delays in delivery by the shipping carrier. Delay of delivery is not grounds for refund.
Priority Shipping: This option is currently unavailable. We are actively working to offer the fastest possible shipping times.
Do you ship internationally?
Yes, we offer international shipping to ensure that customers can experience our brand anywhere in the world.
Do you provide tracking information?
Yes, once your order has shipped, you will receive a message containing the tracking number. Please allow 3-5 business days for updated tracking to become available.
Insured/Tracked Shipping is offered at checkout for guaranteed tracking updates on your order.
Is it safe to pay with debit/credit cards on your website?
We use SSL encrypted checkout to ensure that your payment information is secure. We do not have access to your payments information. We do not store your payment information.
I only received part of my order, where is the rest?
Some of our products are shipped from different distribution facilities. Please allow a few extra days for the rest of your order to arrive. If you still have not received the rest of your order after a few days, please feel free to contact us at firstname.lastname@example.org so we can locate your additional packages.
Can I return my order?
We do offer a return policy. If you are not pleased with the product you received for any reason, contact us at email@example.com or visit our "Store Policy" page for more details.